Please note, effective June 1,2016, updates were made to enhance our customer's debit card fraud monitoring system to add a texting feature to send alerts regarding potential fraud.

If suspicious transactions are detected, cardholders will now be sent a text message to all phone numbers which support text messaging giving the option to Confirm Fraud or Confirm No Fraud.

Please note:

  • Texts are delivered between 7:00 a.m. to 9:00 p.m. local time.
  • Free for cardholder to use, however, your mobile provider's standard rates for sending and receiving text messages still apply.
  • Cardholders are automatically opted into the service – no enrollment required.
  • Cardholder may opt out any time by responding STOP to a text message.

Below are images of example texts:

If there is no response to the text, you will receive a phone call from the fraud center. Please note:

  • Calls are placed between 8:00 a.m. and 9:00 p.m. local time.
  • Cardholder can confirm transactions within an automatic system or speak to a fraud analyst.
  • Cardholder will be asked to verify billing zip code.
  • Cardholder is connected to a fraud analyst if fraudulent activity is confirmed.

While First Liberty Bank’s debit card fraud prevention system will legitimately initiate a phone call to debit card holders regarding suspicious activity on their debit cards, card holders will never be asked for their card number, PIN or account number if the call is legitimate. No sensitive information is requested.  The analysts will identify themselves by name, state they are calling on behalf of First Liberty Bank and will only ask for confirmation of certain activity on a debit card.

It is important to notify customer service at First Liberty Bank when you will be out of town, even in the U.S., or if you foresee any debit card activity that is not typical for your account. Also, it is important to notify us if your contact information changes.If the fraud analyst is unable to reach you; your account will be put on hold until we are able to confirm the charges to your account.

If you need to report a lost or stolen debit card, or have any concerns about unusual activity on any of your accounts please call this number immediately: 1-866-546-8273, 24 hours a day, 7 days a week, 365 days a year. Remember, the longer you delay, the more time the thief has to make charges on your account.

Of course, as always you can reach First Liberty Bank Customer Service at 405-608-4500.

A few tips to help you protect your personal information from telephone or email phishing scams are listed below:

Computer Security Tips:

  • Protect your computer through the use of anti-virus software and firewall protection.
  • When banking online, always make sure your browser address bar reads https://www.myfirstliberty.com/ before you begin the login process.
  • Never respond to an email requesting that you provide personal information to verify an account or to re-activate that account or service.
  • Remember, First Liberty does not contact customers via email requesting a customer to provide personal secure information, such as a PIN or passwords.

Telephone Security Tips:

  • If you receive an email regarding your debit card or account activity, immediately contact First Liberty Bank at 405-608-4500.
  • Do not provide your personal secure information to an unsolicited caller.
  • Never respond to a phone call or voice mail service asking you to verify account information or reactivate a bank service.